Terms & Conditions
These terms and conditions of use refer to the London Review Bookshop website (www.lrbshop.co.uk). By using the London Review Bookshop website you signify your acceptance of these terms and conditions.
The London Review Bookshop is wholly owned by LRB Ltd which also publishes the London Review of Books. LRB Ltd has its registered offices at 28 Little Russell Street, London, WC1A 2HN.
The London Review Bookshop website aims to ensure that the prices of books sold on the website are consistent with the most accurate current information about book prices. We supply items at the publisher's recommended price except where a specific discount is offered. We will make all reasonable efforts to make sure our published prices are correct, but we cannot guarantee any prices.
Information about prices, whether from publishers or public book databases, is not always accurate. From time to time, publishers change their published prices without warning and we become aware of these changes only when ordering stock. Where a discrepancy arises between the price of an item as published on the website and the price of the same item as supplied, we will contact you to check whether you still wish to receive the item at the new price.
Availability of any book is subject to publishers' stock levels.
The London Review Bookshop web site uses SSL (secure socket layer) encryption to ensure the highest security for personal details submitted to us over the Internet. Our security certificate is issued by Equifax, and we use SSL AES-256 256-bit key encryption. Information which passes between your computer and our web site cannot be read by someone else.
Refunds and Returns
The London Review Bookshop website operates a 'no questions asked' returns policy in accordance with the UK Distance Selling Regulations if you return your book within 7 days of receiving delivery of your order. Please note that any postage or delivery costs incurred when returning books will be at your own expense, unless the goods concerned are damaged or have been sent in error.
This policy does not extend to any perishable items, sealed audio, or video, recordings, or to computer software (which has been unsealed). These items are subject to our standard returns policy (see below).
Standard Returns Policy
After the 'no questions asked' 7-day period, we will be happy to accept books for return in the following cases:
- The book was found to be damaged or in some other way faulty. In this case, we will either replace the book or give you a full refund (including postage costs, if postage was paid by you), depending on your wishes. If you opt for a replacement copy, we will despatch this to you as soon as we receive the faulty copy from you.
- The book was not the one which you ordered. In this case, we will refund you in full (including postage costs, where applicable).
- The book does not meet with your needs. Returns on this ground will be have to satisfy the following conditions:
- The book must be returned within 28 days of receipt in the UK, 48 days of receipt in Europe, and four months of receipt in any country outside the UK and Europe.
- The book must be in a condition to be resaleable.
- It must be accompanied by a copy of the delivery note or receipt
Provided these conditions are met, we will give you a full refund for the book, and for any postage that has been paid by you.
Whatever the reason for return, all books should be returned to the following addresses.
UK customers only:
London Review Bookshop
London Review Bookshop
14 Bury Place
If we have accepted a book for return, we will refund you the cost of returning it, on condition that it is returned by the most economical method. UK customers using the Freepost address do not need to pay return postage. The book remains your property until we have received it.
Refunds will be given through the payment method you used to purchase the book: e.g. if you pay by cheque we will refund by cheque, if you pay by credit card we will refund by credit card.
Please allow 14 days (in addition to delivery time) for the return to be processed.
Use of Site
The London Review Bookshop reserves the right to refuse service, terminate accounts, and/or cancel transactions at its discretion, if the London Review Bookshop believes that customer conduct is in breach or violation of any applicable law or the London Review Bookshop web site terms and conditions, or is in any way harmful to the London Review Bookshop or the London Review of Books. This does not affect your statutory rights as a customer. Contracts are established at time of despatch.
The London Review Bookshop does not guarantee that the information on the London Review Bookshop web site is completely accurate. LRB Ltd does not accept liability in respect of such information or for any use of any such information by any person.
These terms and conditions are guaranteed by and constructed in accordance with English law with English courts having exclusive jurisdiction.
Accepting this Privacy Statement and these Terms and Conditions of Use
By using the London Review Bookshop web site you signify your acceptance of this privacy statement and our terms and conditions of use. If you do not agree, or are not comfortable with any policy in this statement, your only remedy is not to use the London Review Bookshop web site. If you are concerned about any cookies that have already been issued to you by the London Review Bookshop web site, you can delete cookies served to your browser by the servers "lrb.co.uk", "www.lrb.co.uk" and "www.lrbshop.co.uk".
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